Ecommerce marketplace Paytm has recently delisted 14 logistics partners and 30 courier aggregation centres. It has restricted delivery to 17,000 pincodes than the earlier 26,000.

 

Why the change?

Paytm stated that customer experience and inability to meet service level agreements by the delisted logistics partners is the reason for their decision. “None of the logistics partners which have been delisted are venture capital-backed,” said Amit Sinha, COO of Paytm Mall.

 

The upcoming developments

Paytm had recently delisted 85,000 sellers. The company is offering a trusted logistics network to its partner shopkeepers and brand-authorised stores. “Paytm Mall is not building its own network of fulfilment centres. However, we are investing in our partners to help them setup the desired capacities for us,” Sinha said.

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