Swiggy, in a just three years, have mastered the online food delivery experience. The startup includes 12,000 local restaurants in its delivery service, processing about 4 million orders a month across eight cities. It has been able to trim delivery costs by 35% making the businessmen happy by charging a minimum fee and additional charges during inclement weather. Swiggy is now experimenting with cloud kitchens to take food from popular restaurants to different locations.
What the founder has to say
“(The ET Startup of the Year Award) is a humble testament to Swiggy’s vision of changing the way India eats, and the fantastic execution by the team,” said chief executive Sriharsha Majety, who cofounded Swiggy in 2014 with Nandan Reddy and Rahul Jaimini. He also added “For us, the battle that is front and centre is how we become the most convenient and most reliable food-ordering platform. How do we offer the same pre-order and post-order experience in terms of quality? By sharply focusing on customer experience and getting better at it we have been able to consolidate our gains, continue to move the (cash) burn in the right direction and come out of a hard year.”
Job Opportunities with Swiggy
The food-ordering platform has a 20,000-strong delivery people. It has more than an ideal fleet size than required.
What the jury has to say
Flipkart CEO stated that “What really makes Swiggy stand out is its focus on scaling the right way, which is scaling with customer experience at the forefront”.
It is backed up by elite investors like— Accel India, SAIF Partners, Bessemer Venture Partners, Harmony Partners, Norwest Venture Partners and Naspers.