Google Ads will stop supporting customer services through Facebook and Twitter from Jan 1, 2020. Earlier this year, Google announced that the company is switching to an online form for customer support requests.
On Friday, Google stated that from January 1, 2020, Facebook and Twitter accounts linked to Google Ads will be deactivated and users will directly be redirected to the online form of customer support.
Drawback For Advertisers
Advertisers are very familiar with social media channels in order to get instant clarifications about issues. But on the other hand, according to Google, it is done for the purpose of more security and spam concerns.
- The advertisers will direct to online form page which further redirects users to the online help center pages.
- The advertisers can opt for email, call or chat with a representative to get the issue resolved.