Google declared that it has expanded the messaging features for business that it rolled out it in Google Seach and Google Maps. Google added smart replies, unique welcome messages, and visual product carousels. Google rolled out messaging in Google My Business back in 2017 that Google has now expanded and upgraded.

Google’s Statement

Today we’re expanding Business Messages in Maps and Search to support all kinds of businesses, and giving them the ability to integrate Business Messages directly with their customer service platforms. Business Messages provides brands a comprehensive messaging solution across Android devices, and through Maps on iOS. To improve connections with customers, we’ve recently introduced new smart replies, visual product carousels, and unique welcome messages. There’s also a smooth transition from automated replies to a customer service agent, so that it’s not disruptive when the customer messages a business.

Here’s How It Looks Like

message button
Image Source: Search Engine Roundtable

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This is a formed detailed API from Google on business messaging that you can integrate into your won software. So users not only can get data from it but can also program responses.

Screenshots Of Some Responses

Image Source: Search Engine Roundtable

responses messages
Image Source: Search Engine Roundtable

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