Google is working on another feature that looks pretty powerful feature for Google My Business which will be called Preview Call History. The feature will help Business owners to check the latest call received from Google Maps and Google Search via Google Local Listing.

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Google Said:

You can use call history to keep track of phone calls from your customers on Google Search and Maps. Your calls are all in one place to help you respond to missed calls and stay engaged with your customers. These calls may make it easier for you to find and do business with customers who found your business through Google. Any calls you get from your Business Profile will start with a short message that lets you know it’s from Google.

New Call History Feature

The new feature looks really cool,  there is a caller ID history for calls placed via the “call” button in Google Search.

Call History Screenshot
Image Source – LocalSearchForum

Additional Information By Google

  • Calls are kept for 45 days in the “Calls” tab.
  • If you opted in to call history, you cannot turn off the automated message you receive when a customer calls you.
  • You cannot track texts in call history. Call history only tracks phone calls. You can text customers with the
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